Exercised rigorous budgetary control for projects ranging from $2 to $5,000,000, optimizing expenditures while maintaining quality standards and orchestrating project schedules to meet crucial milestones. Demonstrated expert proficiency in project management, managing multi-million-dollar project budgets effectively, implementing change management processes, and ensuring precise project schedules to achieve punctual critical milestones.

Oversaw a diverse portfolio of 25+ customers, prioritizing their post-production project success. As the primary customer advocate, responded to inquiries, nurtured strong client relationships resulting in contract renewals, and guided clients through the entire project lifecycle. Closely monitored key success criteria, managed support requests, orchestrated coordination between customer issues and internal teams, documented processes, maintained Standard Operating Procedure (SOP) documents, trained new customers during onboarding, and conducted meetings to ensure ongoing project progress and client engagement.